Privacy Policy

1. Introduction

VYLO.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Google review reply service.

By using VYLO.ai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Name and email address
• Password (encrypted)
• Business name and type
• Billing information (processed securely via Stripe)

2.2 Google Business Profile Data

When you connect your Google Business Profile, we access:

• Your business reviews (reviewer name, rating, review text, date)
• Your business location information
• The ability to post replies to reviews on your behalf

We only access data necessary to provide our review management service. We do not access your personal Google account data, emails, or other unrelated information.

2.3 Usage Data

• Log data (IP address, browser type, pages visited)
• AI-generated replies and your edits
• Feature usage analytics

3. How We Use Your Information

• To provide and maintain our service
• To generate AI-powered review replies tailored to your business
• To post replies to your Google Business Profile (with your authorization)
• To send you notifications about new reviews
• To process payments and manage subscriptions
• To improve our AI models and service quality
• To communicate with you about updates and support

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Service Providers: Stripe (payments), Google (API), Anthropic (AI), MongoDB (database)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS), encrypted password storage, and secure API communications. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Disconnect your Google Business Profile at any time
• Export your data
• Opt out of marketing communications

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where required by law.

8. Google API Services

VYLO.ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

9. Children's Privacy

VYLO.ai is not intended for users under 18 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.